We speak to an expert about the buyer’s journey that Chinese travellers face, the Great Firewall of China, social media, and how hoteliers can not only attract, but delight their Chinese guests.
How guests interpret Wi-Fi service
WiFi is as essential to modern travelers as running water and heating in the rooms, so why let it be anything less than perfect?
How your hotel can capitalise on the adventurous spirit of solo travellers
Travelling alone can be daunting, so the more assistance you offer, the more comfortable and grateful your solo guests will be.
Six tips to maximize your restaurant or bar’s profitability and customer satisfaction
Are you looking for ways to increase your restaurant or bar’s revenue, profit and customer satisfaction without major investment?
Is your hotel brand limiting your profit potential?
There is more than one way to fill rooms—without the high costs of hotel brands.
5 Ways to Use Videos in Your Hotel’s Social Media Marketing Strategy (With Examples)
If your hotel isn’t incorporating videos in its social media marketing strategy, it’s missing out on an important tool for attracting new followers and converting followers into guests.
OTAs look elsewhere for growth; or why hotels need to embrace innovation
Take note hotels and hoteliers – you need to start innovating to drive direct bookings.
Can you increase your hotel room rates in 2019?
Knowing what’s happening in and around your hotel is crucial to pricing rooms accurately.
9 surefire tips to boost your hotel revenue on Black Friday (or any Holiday)
A holiday such as Black Friday (or any super sales day) is a surefire opportunity to boost room bookings and revenue.
Empathy-Based Customer Service: Putting Yourself In Their Shoes
The skill set you need to make empathy-based customer service your default mode.
