The challenge for many first-time supervisors or managers is that they have to focus so much on their development once they get a title while simultaneously managing their operation that they are unable and unprepared to focus on the success of their team.
Credits to cost of sales in Food & Beverage
Giving the proper credits to your food and beverage operation is an important task. Let’s look at all the usual credits, the different types, the proper way to take them and why we need to take them at all.
How to engage with your most valuable guests
Hoteliers need to communicate with their guests using multiple channels throughout the travel journey. This seems like a big undertaking, but a big part of this communication can be done through automation.
The latest from the innovators in hotel technology
As the tech world is changing at an ever-rapid pace, hoteliers must stay up to speed in order to differentiate their properties and continue to make an impression with guests.
Why summer is the best time to hire
Making some time to hire in the summer season is how a hotel company can easily find a high quality hire without standard competition.
How to take your piece of the wellness and wellbeing travel pie
The wellness travel industry holds in enormous potential and here are ways all hoteliers can take to capitalise on it.
How hotels can tap into the growing package market
International inbound package travellers tend to book further in advance, stay longer, cancel less and pay a higher daily rate than standalones.
How to build an emotional bond with demanding hotel guests
Personalization drives positivity. The little, unexpected things boost the overall experience and add unique elements that help build a strong relationship with guests.
Catching snowflakes: Individuality and personalisation in the future of travel
Younger travellers will fuel the hospitality industry into the future. Providers should tap into the individuality of these digital natives, and in doing so secure brand and customer loyalty for decades to come. If you build the playground of the future, they will come.
Top tips to maximise ROI without compromising on the customer experience
Business will always be about the bottom line, but if personalised, functional service that gets the job done according to customer expectations and preferences come first, the rest should ultimately follow.
