Local success does not translate easily into worldwide success, so it’s not a stretch to predict that we will soon see a casualty of PMS ecosystem firms closing.
Proactive crisis communication: profiting from the calm before the storm
No company is immune to crisis, but it is the manner in which you react to it that will make all the difference.
The deskless front desk
These types of contemporary upgrades – where we keep the core intact but use technology to streamline everything else – can be quite lucrative if executed effectively.
What guarantees a bad hotel guest review? (and how to avoid it)
It only takes one bad review to potentially sway other potential customers to steer away from your property and choose a competitor – in fact, it’s said that for every bad hotel guest review you could lose 30 potential bookings.
Understanding hotel liabilities
Liabilities are easily misunderstood if you are not thinking about them in the sense of a business. Here is the three-part test all liabilities must pass.
Tips to make your hotel more personable online
You need to put a face behind your hotel. You need to exhibit that you aren’t just some anonymous team, but that there is a person, or people, behind the company.
Marketing your hotel to Chinese independent travellers
We speak to an expert about the buyer’s journey that Chinese travellers face, the Great Firewall of China, social media, and how hoteliers can not only attract, but delight their Chinese guests.
How guests interpret Wi-Fi service
WiFi is as essential to modern travelers as running water and heating in the rooms, so why let it be anything less than perfect?
How your hotel can capitalise on the adventurous spirit of solo travellers
Travelling alone can be daunting, so the more assistance you offer, the more comfortable and grateful your solo guests will be.
Six tips to maximize your restaurant or bar’s profitability and customer satisfaction
Are you looking for ways to increase your restaurant or bar’s revenue, profit and customer satisfaction without major investment?
