You just need killer storytelling, awesome guest engagement, and genuine guest insight. We’ll show you how to get it right.
Successful bar operations: Lessons learned the hard way
Policy and procedure certainly have their place. We as managers need to learn to read the situation and understand when to bend and not break – that is, understand the real world practical realities.
Modernizing the minibar
If your minibar is filled with boring items that can be purchased nearly anywhere in the world, you’re missing an opportunity to immerse your guests in your locality or to surprise and delight them.
How to safeguard your hotel from OTA under-cutting
Once upon a time: rate parity, trust and best rate guarantee. But now we live in times of uncertainty, where OTAs are acting inconsistently when it comes to strategy, giving ‘parity- breaking’ discounts from unclear rate sources.
Why the hospitality industry needs women in managerial positions: The positive influence of female leadership on employee motivation
New research shows how female leaders in hospitality are valuable and could increase employee motivation and reduce turnover.
What creative hotels are doing online
Here’s a look at how Aloft Hotels creates interactive mobile experiences that appeal to music- and tech-savvy travelers.
10 tips to make sure your front desk staff are always prepared for the next guest
There are now more opportunities available than ever to make guests feel good, but this also carries with it much higher expectations that hotels need to meet.
How top hotels get great guest feedback
How do the top hotels manage to provide consistently excellent experiences and see their guests leave glowing feedback at the end of their stays? Here are their tips.
Star performers need to be identified and valued
While hoteliers tend to be very good at weeding out those who we find unable to excel in a service-based culture, at the same time we often overlook our star performers or do not give them the motivations they need to stay enamored.
[Video Insight] How tech trends can enrich the customer experience
With advancements and trends in the hospitality industry constantly evolving it’s essential for the hotelier of today to keep their fingers on the pulse, particularly with technology. A wealth of information now sits at guests finger tips, changing the expectations of what their travel experience should be and what makes it memorable. We talk with Frank Trampert, Managing Director & Chief Commercial Officer – Sabre Hospitality Asia Pacific, to see what more hoteliers can be doing to address these challenges.
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