Illicit drug use and abuse have negatively impacted various aspects of society. With the growing number of cases of drug abuse in the workplace, the situation has risen to an alarming level. According to the Substance Abuse and Mental Health Administration, more than 68.9 per centÊof all drug users are actively employed at their workplace.

With the desire for healthy eating, exercise and all-round wellness on the rise, creating an environment conducive for guests at your hotelÕs fitness facilities is paramount. As a road warrior staying at some 50 different properties annually, IÕve had the opportunity to experience a wide variety of these amenities.

When hotels today invest in management software like a property management system, they want to see quick returns on their investment. Considering the speed at which technology has been advancing and the demands of running a hotel, this is not entirely unreasonable.

Guest messaging can provide a convenient and personalized way to engage with your guests, if you do it right. Indeed, within the past couple of years, hotel brands big and small have made headlines for their adoption of various messaging channels, as well as for the development of their own messaging systems within existing apps or apps for the purpose of messaging.

In your hotel, you either share the financials with your leaders, the department managers, or you donÕt. If you already share the financial statements, you know the power it unleashes with your team and the result it helps to create. In this article, I will explore the relationship we have with the money and how we can get the financials out of the closet and reap the benefits.

Even though Millennials are changing the hospitality industry in ways that we might never have expected, many would prefer that we adapt more quickly. Unfortunately, that means that unless you were one of the few properties who adjusted quickly enough to suit the needs of the market, you are missing out on many bookings from this valuable demographic.

Understanding your audienceÕs motivations and purchasing behavior is the secret to closing more sales. In this article, weÕll discuss the huge impact that brand awareness can have on the success or failure of a sales pitch.

Why is financial leadership in hotels so un-evolved? We need to realize that theÊthird pillar, the money, the owner, the profit-and-loss, the paperwork,Êwhatever you want to call it -Êit needs a proper voice. The right voice -Êa voice that speaks to the leadership and the highest purpose that a cornerstone of our business warrants.

The word ÔhospitalityÕ might as well be another name for MurphyÕs Law because everything that can go wrong in a hotel will and at the worst possible time! Having spent the past two decades working up the ladder of the hospitality sales and revenue management departments, IÕve seen a lot of crazy and truly absurd happenings.