You need to first identify and eliminate business practices and services at your hotel that don’t generate enough revenue to cover up the expenses/investment in them. Here are some of the areas of your operation that might require immediate attention.
The connection between happy staff and guest loyalty [Video Insight]
As much as hoteliers try to segment the market, we still need to cater to both guests’ high touch and low touch needs. Here’s how tech can help.
Global hospitality CEO survey: What trends are shaping the hospitality and leisure industry?
Hotels must go beyond the tried and tested and experiment with new features, take risks with new ideas, and anticipate what will be most attractive to guests. Hoteliers must make the right decisions about these new services and leverage technology and skilled staff to provide them at a high level.
Why ecommerce should inspire your hospitality customer experience
While ecommerce and hospitality might seem somewhat removed from each other, their delivery of customer experience is two sides of the same coin.
Developing hybrid skills: How tech and AI are reshaping the hospitality job market
Julia Aymonier, Chief Digital Officer at EHL Lausanne, writes about the need for professionals with quantitative skills and knowledge of Artificial Intelligence in the hospitality industry.
How hotels in Bali manage the risk of a tsunami
The first step when trying to make a beach front hotel property “tsunami safer” is to gain a good understanding of the geophysics and the forces that take place.
Empower your hotel with an effective distribution channel mix
Here is a look at the most essential tips for optimizing your distribution channel mix and developing a strategy that will bring you a constant influx of guests.
Get your guests to book direct: top challenges to address
There is plenty of scope ahead for hotels to really push their ‘book direct’ propositions to increase direct revenue without paying out so much commission to OTAs.
How to keep your hotel suppliers on side
The relationships you have with your suppliers is about far more than simply getting the best value for your money.
Why financial acumen is so important to your hospitality career
It’s common sense – with more knowledge and skills, your career prospects and advancement possibilities are enhanced. But unfortunately, in hospitality this is not quite as well understood.
