You can fight back is through offering guests fantastic deals for add-on services, amenities or activities to make their time with you exceptional.
The risks in relying solely on guest reviews
While guest reviews can cover all of a hotel’s departments, they tend to focus on certain aspects that provide a big picture but miss many details. They also do not differentiate sufficiently between service quality and guest engagement or emotional intelligence.
How to analyse a hotel Profit & Loss statement – step by step
You need to know which segments are causing variances for revenue and which expenses are causing a drop in profitability,
The relationship between employee experience and customer experience
Creating an environment where your employees are motivated and inspired is the first step to going above and beyond for your customers.
Hotel real estate: how brands are re-imagining hotel lobbies
As hotel brands worldwide begin exploring new lobby spaces, will we also begin to see a revolution in real estate consumption?
Hotel influencer marketing – is it worth the investment?
The results on traffic generated to a website and the bookings obtained will vary depending on the popularity of the influencer, the quality of their content and the public they have.
Creating and using staffing guides
A staffing guide allows owners and managers who supervise the hotel to see at a glance what the staffing levels are and it serves to help department managers see and understand the staffing plan. With turnover, this is a critical tool for continuity.
Don’t have the best hotel location? No problem!
You just need killer storytelling, awesome guest engagement, and genuine guest insight. We’ll show you how to get it right.
Successful bar operations: Lessons learned the hard way
Policy and procedure certainly have their place. We as managers need to learn to read the situation and understand when to bend and not break – that is, understand the real world practical realities.
Modernizing the minibar
If your minibar is filled with boring items that can be purchased nearly anywhere in the world, you’re missing an opportunity to immerse your guests in your locality or to surprise and delight them.
