You need to consider both staff and guest psychological and also physical safety. Here are crucial pointers to follow.
Revenge travelling after COVID-19: What will it look like?
After having been confined during lockdowns and deprived of going, people will want to travel and treat themselves. However, hoteliers must keep in mind that needs and expectations will have changed. Here are some ways to get ready for your first revenger-Ωtraveller guests.
A thing or two the hotel industry can learn from Amazon
Hotels now need to look at alternative ways to boost their incomes. Remember there are many ways to make money, so don’t pigeonhole yourself into using just one.
Why small hotels must jump on the sustainability bandwagon
Hotels that work to incorporate sustainable principles in their operations are not only saving costs, but also positioning themselves as market leaders.
Artificial Intelligence: Improve customer experience in your hospitality business
Find out how AI can improve the hotel service and dramatically enhance the guest experience in a short time during this technological revolution that our industry is just beginning to enter.
What will the post pandemic hotel world look like?
The other side of this pandemic is going to see some profound changes in the traveling world and the hotel business. Here are seven predictions on what changes we’re most likely to see.
COVID-19 and the F&B industry: delivery services to the rescue
Beyond transitioning from dine-in to dine-out, in what seems to be a rather Darwinian “adapt or die” scenario, F&B outlets are being forced to rethink their approach. Here are some examples that demonstrate how the current public health crisis has triggering change and stimulated creativity among those involved in food delivery.
Autumn is the new summer for 2020
Here are some broad thoughts to mull over in order to help you prepare for the forecasted glut of reservations during our current downtime so that once autumn hits you can still deliver exceptional guest service.
Why investing in your hotel’s online reputation matters now more than ever
What is being said about a hotel on social media and a property’s peer-review score has never been more influential. These channels are where the reputation of a property can either be enhanced or damaged, and given that online website traffic and social media usage has reached record-high levels as a result of COVID-19 stay-at-home directives, all hoteliers need to be listening and taking action.
How to reassure your guests that they are safe
Safety has always been paramount in hospitality, but with the onslaught of the Coronavirus pandemic, it will be a core tenant of the hotel business if you want to attract guests back to your hotel.
