The landscape continues to change rapidly, and while no one can say with any degree of certainty where everything will land, we are starting to see the shape of things to come.
People management during COVID-19
A hotel’s success depends on how motivated, happy and engaged their employees are as this directly affects its product. So how does a people-focused industry take care of their people during COVID-19?
The vital lesson hoteliers can learn from the dinosaur extinction
The hotels that can reconfigure their human resources will be best placed once tourism starts its long road to recovery. The new normal is that no one employee, including heads of departments and directors, should be pigeonholed.
Coronavirus crisis communication: a wicked problem
The Coronavirus is not a problem nor a crisis. Coronavirus falls into the category of a ‘wicked problem’.
5 actions a travel company should take during no demand season
No demand doesn’t mean your marketing and sales efforts need to stop. It just means they need to be shifted towards other focus points. This can be a great time to breathe, analyse and prepare for things to come.
The shape of recovery – and why it may not be the right question to focus on
The fact is, we will only know the shape of the recovery in hindsight once we get over it, but the more important question right now is the path you will take to get there.
The First 100 Days: action plans for the ‘new normal’
There is tremendous value in slowing down and dedicating the time to take stock of where you’ve been and where you’re going; providing clarity for you and everyone who relies on your direction. Only after that can you put together a set of goals that will keep you and your team focused and prepared as soon as the “new normal” starts.
Key components of a crisis management plan
Whether facing a pandemic, hurricane or terrorist threat, the components and principals of a Crisis Plan are very similar regardless of the source of the crisis.
6 tactics we can learn from hotels in Sweden that remain open during COVID-19
What’s setting hotels in Sweden apart from those in others markets? Being mindful of the bigger picture, they’ve shaped their strategic plan with specific goals in mind. Despite the current drop in international travel and demand, see how some Swedish hotels have fine-tuned their marketing tactics to help them weather the storm.
Each pandemic comes with its share of innovations
Let’s take this opportunity to reflect and take the time available to us to document, educate ourselves and to review our operations in a world where best practices will rhyme with the new reality of “6-foot tourism” regarding social distancing.
