Here are seven key steps to materialize your service excellence journey.
Responsible growth from an operators perspective: Lessons learned
Responsible growth is a win/win for all stakeholders – owners, developers, operators, hotel staff and the brand. When property checks and balances fall apart, the results can have a negative impact on all concerned.
Why a hotel’s culture translates into commercial success
Consider recruiting by personality, not just skillset, if you want to build genuine connections and inspire employee as well as guest loyalty.
New hotel supply brings new challenges
Here are six questions every hotelier should ask themselves when new competitors come to town.
Finding the right mobile channel for your hotel
Choosing the right mobile channel for your hotel involves a number of factors, including the location of your hotel, the type of guests you cater for and other factors. Here are the key advantages to consider of branded mobile apps, SMS, push notifications and chatbots.
Is UK hospitality education buckling under pressure?
As both further and higher education come under unprecedented financial pressures, the impact on hospitality programmes in the UK is alarming. Professor Peter Jones FIH has done the research and reports on some worrying trends.
Low season does not mean low profits for hoteliers
To maintain a healthy flow of guests throughout the year, hoteliers need to get creative and it all starts with keeping a handle on your data.
Is ‘Competition Hotel’ deciding your ARR?
Think of hotels as the cats – constantly fighting for a bigger share of occupancy (and sometimes revenue) by lowering their rates. As the cats are fighting, benefit goes to the monkey – which could be any stakeholder of the industry, be it another hotel, travel agents or simply the guests.
Great resorts succeed with experiential design, not Instagram moments
Ignore the faddish idea that resorts should build around “Instagram moments.” The best succeed with consistent, detail-oriented experiences, a timeless and winning design approach.
Seven steps to master lead management at your hotel
Deliver a considerate and impactful lead acquisition and conversion program by following these tips that propel conversion. When you better understand each lead, you can better craft targeted content that resonates with potential guests.
