Hospitality and tourism will be badly impacted in the short term, but it also has the opportunity to demonstrate how it can make a significant positive contribution throughout this crisis and beyond.
COVID-19 pushes hospitality industry to the edge: Key considerations for stakeholders
Owners and operators must consider a wide variety of legal and business issues as they navigate and mitigate the risks associated with this black swan event. Management agreements, franchise agreements, loan agreements, collective bargaining agreements, and insurance policies are just some of the considerations.
Cleanliness theater for the post-pandemic world
With the COVID-19 virus situation upon us, you not only have to increase the cleaning your team performs, but also ensure that these activities are carried out in plain view of the greatest number of guests possible.
Words that might stop your hotel guests from booking
A well-designed website and grand images are important, but it’s the power of your words that will persuade guests to act.
Get ready for recovery
Use this downturn to explore the last step(s) towards personalization, be on the front foot when the industry recovers.
ITB aftermath: market transformation through crisis
At this time in crisis, we need to look within ourselves at what is in reach; what do we do well, how and where are we experts; we need to utilise the skills and resources available to us to keep budgets trim, and we need to look toward collaboration to spread our net as wide as we possibly can.
Checklist: 10 points to keep in mind in case of temporary closure
Faced with the COVID-19 situation, here is a 10-point checklist that can help you achieve a temporary closure which, this time, is not due to seasonality.
The core values of hospitality have never been needed more
Changing our mindset from just business survival to the core values of hospitality and demonstrating the role the industry can play in times of crisis now will enhance hospitality’s value to society in the future.
8 tips for successful customer experience management
You want to try as much as possible to ensure that your competitors don’t treat their customers better than you treat yours.
Pulling the switch on hard decisions to combat COVID-19
It is time for sobering reality; you should not count on any real turnaround until mid-May, perhaps even longer. In all cases, you will have to make some hard decisions to combat any coronavirus-related occupancy drops.
