Effective HR can make or break a hotel operation. Here are some steps to make sure it’s working as it should.
Writing your plan for 2021 starts with the PMS
Forecasting for 2021 is in many ways still untenable, yet despite the widespread uncertainty from the coronavirus, we can still depend on a few trends to guide our approach. Here’s how technology can help you find hidden pockets of revenue.
The spoken word: how the lack of soft communication skills is impacting our hotel management graduates
The challenge hospitality education faces is to find an appropriate blend of practical skills, academic achievement, and also interpersonal professional behaviours. Creating this balance will require hospitality educators to add soft skill competencies to further enrich the study of hospitality in higher education, and provide the sought after graduates the industry is demanding.
A yogini’s take on hotel revenue optimization in a Covid-19 world
To maintain a well aligned strategy with the current state of the traveling world, our perspective, as revenue optimists, must change. But how?
A budget season like no other
How do we make the most of our planning efforts for 2021 given so much uncertainty? Here are three factors that are important to consider as you face the uncertain future.
“Luxury” accommodation is the new black – moving from the word to the meaning
Luxury is an evolving concept. Luxury these days, thank to baby boomers and millennials, is more often associated with experiences, sustainability, and authenticity.
Expert advice on preventing and escaping from human trafficking
By educating and empowering hospitality workers to say something if they see something, our industry not only stands up for the most vulnerable in society, but we also protect our associates and guests.
Automating guest communication? Chatbots are just the tip of the iceberg
Once we reach the post-pandemic era, newly implemented technologies will become the new norm. Taking an early digital leap will set your property ahead of your competitors when things take off again.
How revenue management and digital marketing work together to drive demand
In a post-COVID 19 world, hoteliers need to review the functionality of traditional departments, leading to closer working relationships between revenue managers and marketing departments in pursuit of total revenue generation and profit optimisation.
