New York’s 136-room Roger Smith Hotel offers an archetypical example of a trendsetting post-Covid adaptation in a major urban center, and hoteliers would be wise to take note.
Six 2021 budget planning tips for hoteliers
In these uncertain times, analyzing every single cost matters. People need to know what to track and what they are spending ‘per occupied room’ and how those costs are impacting the ‘percentage of revenue.’
COVID-19 accelerates contactless dining and the digital transformation of the restaurant industry
Here are 10 ways that a mobile-based, contactless, in-seat ordering, tipping, and payment solution with full POS integration can help to drive revenue and manage the guest experience.
5 ways hotel listening tools can help today
As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at your property.
The reality of reopening
Hotel operators that can adapt and embrace the enhanced safety as a result of COVID-19 will be most successful. Here are some strategies that can help your property shift from recovery to growth during a challenging time.
There’s nothing wrong with being only a regional resort
While regional resorts have experienced booming occupancies during the summer of Covid when everyone was thinking local, it’s nevertheless important to continually refine your hotel’s raison d’être in order to sustain return visits and regional interest long after borders reopen.
The buffet is gone and ala carte is back – a positive Coronavirus effect
There are advantages to buffets, particularly when large numbers of diners need to be served, but doing without them during the covid crisis has its upsides.
How hospitality should address email threats in 2020
A sub-par commitment to cybersecurity mixed with a service-oriented mindset that places a premium on openness and sharing places the hospitality industry at particular risk. What steps should you take to stay protected?
Hospitality HR: challenges facing the new COVID-19 world
Here are insights from an Executive Roundtable for hotel chief human resources officers in the Asia Pacific region to discuss the current and potential future challenges they are facing in the new world of COVID-19. Government support, innovation and employee well-being are just some of what’s on their minds now.
What hotels can learn from Airbnb’s response to the COVID-19 crisis
The post-COVID travel industry will be unforgiving, yet also full of opportunities. If you can manage to understand your guests’ new expectations and adapt in consequence, you will be part of the hotels that define the industry of tomorrow.
