Real opaque promotion models allow hoteliers to skim off additional non-refundable volume at lower prices without cannibalizing their public rates.
How to make your guest feel unwelcome
Making someone feel welcome when they arrive is something absolutely fundamental that every hotel staff member should know all about and execute with ease, right? Yet so many people get it so horribly wrong.
5 clever ways to reduce abandoned bookings at your hotel
The sobering reality is that when it comes to travel sites, the majority of visitors abandon their booking, at least in the first instance.
How to empower every hotel employee
The more empowered a member of staff feels in the workplace, the more they will be able to both grow and flourish in their role which can lead to greater productivity and profitability for your business.
Hoteliers need to rethink relationships with wholesalers
Senior management and owners need to start understanding what the future of distribution looks like – and how some of the old-school tactics still in play are hurting revenue management.
Your servers make all the difference
Here is a 5-point plan to ensure that your restaurants have the frontline experience necessary to service delivery at its peak and protect your servers from being poached in the labor shortage situation we currently find ourselves in.
How involved are hotel owners in property-level decisions?
Hotel owners are increasingly sophisticated and institutional, suggesting they may not be content to remain uninvolved as individual or single-property owners had previously done.
Two illnesses that annually plague the hospitality and travel industries
Any business that serves food needs to be prepared to deal with the unappetizing results of a norovirus outbreak masquerading as a food poisoning.
5 appealing landscaping ideas for boutique hotels
Clever landscaping can benefit your hotel in so many different ways, from enhancing the experience of your guests and turning them into regulars, all the way up to being able to market your curb appeal.
The Millennial paradox: How to save the planet and keep travelling
Even though Millennials are actively questioning today’s global consumption culture, at the same time they’re planning their next vacation somewhere far away, It’s why smart hoteliers are ‘going green’.
