With the inclusion of mobile technology, hotels can receive a sought-after, modern facelift across all aspects of the guest journey – from pre-arrival and on-property to post-stay. Modern travelers have shifted away from the traditional, legacy models toward a decided preference for the convenience and frictionless nature of the mobile experience.
Lockdown made me fat
I blame chefs! During the worst moments of lockdown, chefs proved to be eminently qualified to provide us with something to hold onto during this traumatic time and well, some of us ended up with a lot more to hold on to.
Email marketing: a little incentive goes a long way
By appropriately framing their price promotions and personalising their emails to suit travellers’ unique cultural backgrounds, hotels can regain a foothold in their weakened industry.
Hospitality recruitment: why a methodical system wins over gut instinct
Interviewers will inevitably make fewer mistakes when hiring if they consistently ask the same questions, ask good questions and rate each answer separately. Like any competency, the use of aids is not a sign of weakness but a way to overcome our weaknesses.
How to use upselling to support your hotel’s green initiatives
On top of its financial benefits, upselling gives hotels a chance to personalise the stay experience and connect with travellers over shared values. One value that unites many people today is the desire to minimise one’s environmental impact and embrace a greener lifestyle.
Travel recovery needs software to look at the whole guest journey
The future of hospitality will increasingly favor those properties who embrace integrations and automation by deploying platforms that can touch upon the entire customer journey to both increase personalization and save time.
Road trips: 2021 summer travel insights
More than 1,500 Americans surveyed to determine how and when they plan to put the pedal to the metal toward their next vacation.
Hotel competitive set reassessment for a stronger recovery
In order to define, or even redefine, your hotel’s comp set, here are some do’s and don’ts and other tips to help ensure a strong, competitive recovery ahead of returning market demand.
How to keep your team positive and driven during the post-lockdown tourism rush
While the post-lockdown tourism rush is going to be good for the travel industry, it’s also likely to be a stressful, busy time for businesses and employees. It’s important to take care of your staff, make sure they have the information and tools to do their job well, and help keep them motivated and positive.
Embracing THRO: Total Hotel Revenue Management
Departments which used to play only a supporting role by generating ancillary revenue, like F&B, Spa and Housekeeping, now generate significant percentages of some hotels’ revenue.
