Breaking down silos at the hotel level between Revenue Management, Sales and Marketing will enable teams to have a targeted and systematic approach and this needs to continue as the recovery is under way.
The ultimate guide to virtual tours for event space owners
Learning new techniques and connecting with potential clients through video tours is one way we can bring a little humanity back to our business model.
What’s next for hotel online bookings?
The online booking landscape has drastically evolved during the pandemic, with the OTA monopoly weakened. What will hotel digital distribution look like in the future and what should hoteliers do to thrive in this new environment?
Tourism in technicolour
Cartoons might just hold the key to attracting an important new niche in the tourism market, according to a pioneering recent study.
Guest empowerment in restaurants and how it affects wine service
Gone are the days of food wine pairing as we approach an era of guest empowerment. Here are some tips to improve your guest dining experience.
Ten tips for zoom-fatigued hoteliers
As we are in the hotel industry, we should aim to inject a sense of traditional hospitality into videoconferencing. Here are ways to make the most of this here-to-stay form of communication.
Top 5 essential hotel management tips for the perfect guest experience
It is simply too great a risk to lose revenues as a result of bad reviews, having to issue refunds, or through other issues that generate guest complaints.
7 advantages of using voice technology in the hotel industry
It is one of the innovations pushing the industry forward during the COVID-19 pandemic thanks to its hands-off, socially distanced attributes.
Frontline service robots: Their role in delivery service
Service robot technologies are rapidly evolving. Here’s a closer look at the advantages, disadvantages and ethics involved in their proliferation.
Faster recovery with a high-performance commercial team
The commercial functions in hotels need to become more productive to recover as fast as possible with minimal resources. It is time to take action to build a high-performance commercial team. Here are five building blocks.
