Covid-19 provided hospitality employees with a new lens. They became creative. They became entrepreneurs. They sought out opportunities in different industries. Can emotionally intelligent leaders bring them back?
The future of hospitality sits at the intersection of wellness and travel
Prioritizing wellness has become incredibly important to most consumers after a year of wearing masks, social distancing, and lockdowns. That means when they start to hit the road again — even if it’s for their job — they’re going to look for ways to blend travel and wellness.
The power of specialisation in travel will drive recovery
Partners can improve their value proposition and solve customer challenges and pain points that can’t be addressed alone, here’s why.
A hotel owner’s guide to building maintenance
Hotel asset value is determined using multiple calculations, math problems, and sometimes magic tricks, but here are three critically important aspects of the physical plant that can make or break a hotel investment.
5 tips to outsmart competition in the post-COVID hotel market
As soon as borders start to reopen, most hotels’ marketing efforts will be in full swing and missing that recovery train will likely spell doom on unprepared establishments. By applying this advice, hotels ought to be able to enter the recovery market with confidence and start working towards sustainable success.
Making sense of your competitive landscape today
How do you benchmark against your competition when no one appears to be swimming in the same lane anymore?
Three ways to start boosting your hotel’s incremental revenue today
Upselling during the pre-arrival period pre-arrival period is a great way to drive revenue results. Here are three prompts that will inspire you.
How human touch in service encounters makes a winning customer experience strategy
When developing a customer experience strategy, how do we find a happy medium for this essential component of service culture in these Covid times?
Why employers should take note of the ‘Grey Tsunami’
Baby boomers bring enormous human capital along with a lifetime of career skills that can net great returns for your business.
How to promote empowerment in hospitality through servant leadership
Putting people ahead of power is not the usual leadership paradigm most of us are accustomed to, and yet, research is beginning to show that amazing things can happen when leaders decide to make serving their team a priority.
