It can be a bit difficult for managers to influence and control remote employees’ performance and work effectiveness. To maximize it and ensure they work with satisfaction and pleasure, you need to consider and provide your team with these five factors.
A quick guide on boosting your hotel’s email click-through rate (CTR)
The email, comparatively simple compared to its flashy, younger social sibling could be the thing to unlock your burgeoning potential, and in this article, we’ll show you how to maximize its appeal.
What travellers value in 2021
As we emerge from over 18 months of this ongoing pandemic, we observe significant changes in customer needs and wants. Moving forward, travel brands will need to adapt and adjust their products and services to align with these evolving customers values. Here are some key insights to take into consideration.
4 things hoteliers can do to build stronger connections with customers in 2022
As new customers come in, it’s imperative that you truly impress them — here’s how.
How to tailor your hotel’s social media presence to entice the right demographic
More people from more age demographics are using social media, especially when it comes to booking travel — but not everyone uses it the same way. Learn how your hotel can engage the right age group with the right content on social media.
Top 5 big ideas for your hotel revenue management strategies
As we continue to move through the recovery period, we must approach new opportunities with an open mind and be willing to pivot as the industry and travelers continue to change. Here are ways to stimulate revenue in a changing travel landscape.
What should recruiters check on LinkedIn when hiring hospitality graduates?
LinkedIn contains a wealth of data and a new EHL study shows that this public shared info points to specific personality traits.
5 ways to take advantage of customer reviews
Here are some important tips on how to leverage and repurpose customer reviews in ways that can improve your online presence and increase sales.
Opening a new hotel during a global pandemic: ‘Fortune favours the brave’
There’s no playbook for launching a hotel amid a pandemic, but balancing construction delays and booking uncertainty is the availability of an immense talent pool of staff and the ability to fine tune operations before large numbers of travellers return.
The art of upselling
A new study looks at whether online upselling complements or replaces in-person strategies such as front-desk upselling. The findings generate crucial insights for hotels in volatile and challenging times, while also providing an upselling model for the industry that considers the complexities of today’s multifaceted ecommerce environment.
