Here’s how a four-stage crisis management model can help hotels protect their residents, reputations, and revenue.
Ongoing recovery success needs senior team alignment
Success during turbulent times hinges upon decisive attention at the senior level combined with a thorough comprehension of the roles and responsibilities for the onsite operator, the corporate office team and the owner.
The new wave of brand loyalty
The next 12 months of recovery will be vital for hoteliers to help travelers embrace the lost art of direct communication and re-establish booking directly as the travel norm going forward.
5 tips for boutique hotel owners
Boutique hotels have tight budgets and a limited marketing department, making business success a question of determination, grit, and business savvy.
Top 10 global spa trends for 2021 designed to heal mind, body & soul
The spa experience is no longer simply about pampering. The wellness industry is transforming into a booming trillion dollar market with plenty of potential for new entrants in the sector, be it new products or services.
What are customer acquisition costs and why is it important to calculate them?
Here’s why it’s important to differentiate distribution costs from customer acquisition costs (CAC). Having a comprehensive overview of customer acquisition costs and the total understanding of the productivity of different channels and marketing tactics, marketers can allocate an adequate budget to the proper channels and strategies.
Email ideas that turn lookers into bookers
Email marketing is one of a hotelier’s most powerful tools, but only if their emails are being opened. Hoteliers need to carefully think through what value they can offer through email, and then make sure to give the copy, design, personalization, and automation the attention they deserve.
Independent hotels have the key ingredients to steal share from branded hotels
Focus on these five factors to make a difference for your independent hotel in the post-Covid recovery.
Tips for improving the guest experience in 2021
Exceeding guest expectations is considered the gold standard of the hospitality industry. However, achieving that outcome is often easier said than done.
Total revenue forecasting is coming…Rome
Game-planning your revenue recovery starts with thinking outside the guest room.
