Global News

Interest in Japanese hospitality is growing

“Omotenashi” is a Japanese term signifying the traditionally correct way to treat a guest, and it’s the guiding principle for much of the country’s hospitality industry. That sector has seen increased interest in recent years among domestic and international investors, according to a 2016 report by real estate firm CBRE, and new hotel developments are accelerating against the growing number of inbound tourists.

Japanese hospitality
Global News

Turf war erupts between hotels and OTAs

Some pretty major hotel chains are heading into battle with the very people that helped them boost their business Ð Online Travel Agents. According to Wall Street JournalÕs Chris Kirkham, Marriott International, Hilton Worldwide, and InterContinental Hotels Group are trying some new marketing tactics, namely ones that steer travellers away from OTAs like Expedia, Priceline and more.

Smartphone apps
Global News

Build your own minibar at Marriott’s west coast hotels

Minibars are on the way out, or so suggests a report in The New York Times.ÊHotels have really transformed from the good ol’ days when everything you wanted was in the room. They’re now catering to millennials, who the industry believes wantÊeverything out of the roomÊin communally shared spacesÑeven work environments.Ê

Minibar
Global News

Hotel industry rests uneasily with growth of Airbnb and other short-term rental services

For the upcoming summer vacation season, travelers have an array of choices: Beach or mountains? Fly or drive? Hotel or Airbnb? ItÕs that last choice Ñ between traditional lodging providers and upstart short-term rental services Ñ that has upset the hotel industry, which claims Airbnb and similar operations unfairly cut into its market share with unregulated accommodations and unlicensed vendors.

Growth of Airbnb
Global News

Expedia enters Cuba hotel market

On the heels of last weekÕs inaugural SAHIC Cuba conference in Havana, Expedia officially launched its Cuba product on Monday. The online travel agency’s customers can now book Cuba hotels on Expedia.com, Hotels.com, Travelocity, Orbitz and CheapTickets.

Expedia Cuba
Global News

Extended stay hotels experiment with on-demand food services

Arguably, one of the biggest perks of staying in an extended stay hotel is the use of a kitchen, and enterprising brands within the space are looking for innovative ways to help guests take advantage of this unique amenity. One of those brands includes Hawthorn Suites by Wyndham. Last year, the brand launched a ÒHomemade @ HawthornÓÊprogram that features a collection of chef-designed recipes for guests to use during their stay.

Extended stay hotel
Global News

Technology augments guest experience at top hotels

If, after a guest checks into his or her room at theÊAloft Boston Seaport Hotel, something isnÕt quite rightÑthe heat needs to be cranked up or a light dimmedÑthereÕs no need to call the front desk or even move. The worldÕs first voice-activated hotel room takes voice commands. Powered through an in-room iPad, Project Jetson employs a custom app and HomeKit-enabled accessories.

Technology guest experience
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