Study finds meeting guest expectations for cleanliness and proactively communicating with guests prior to arrival continue to be critical drivers of guest satisfaction.
Tourism sector to continue taking action on plastic pollution
A new set of Recommendations published today outline how the global tourism sector can continue in its fight against plastic pollution while effectively facing the public health and hygiene challenges of the COVID-19 pandemic.
Hotel Industry lays out priorities for next steps in COVID relief
Hotels still below 50% of pre-COVID staffing levels; industry calls for increased liquidity measures & targeted tax provisions.
US hotel performance for June 2020
U.S. hotel occupancy fell 42.5% to 42.2% in June, ADR declined 31.5% to $92.15 and RevPAR declined 60.6% to $38.88, according to monthly data from STR.
Rethinking customer journey in the post-pandemic business recovery
Recent HSMAI Region Europe webinar revealed membership research about new working processes and offered valuable insights on how to navigate the challenges and capitalise on opportunities.
Long haul travel preparations should be considered for eager UK millennials
UK millennials are the most likely to book an international trip in 2020 – with 49% agreeing* that they would rebook in a survey by GlobalData.
Travel industry outlines relief needs as reopenings falter
Amid a new round of coronavirus-related economic closures and fresh data that Americans are as wary as ever of traveling, the devastated U.S. travel industry on Friday submitted to Congress and the administration its policy requests for the next coronavirus relief package.
U.S. hotel transactions down 74% due to COVID-19
Looking ahead, we expect transaction activity to eventually pick up, while pricing will continue to decline later in the year, as investors look to acquire distressed assets at a discount.
MeetEngland preparing to welcome back international business events
English destinations, venues and business event suppliers are preparing to welcome conferences and other business events from October.
56% travel buyers have revised their travel policy
As signs of recovery continue in the business travel sector, travel procurement professionals are prioritizing the health and safety of employees according to a new poll released today by the Global Business Travel Association.
