Culture is a complex and dynamic topic that can be difficult for todayÕs managers, or anyone, to deal with. But what do we mean by culture? There is a wide range of definitions, but it can be understood that culture governs our view in life.
Managing a culturally diverse workforce
To implement diversity, it is crucial that organisations commit themselves by taking strategic approaches and embed concepts in all aspects of organisational functions. I will point out some factors you should bear in mind when carrying out HRM processes, which is most relevant to the management of cultural diversity within the workforce.
The benefits of cultural diversity in hospitality
Intercultural soft skills are not just about meeting the needs of international travellers; building and appropriately managing diversity in the workforce brings a range of benefits to any workplace.
How to evaluate the ROI of your investment in staff training
There are relatively simple ways to calculate the ROI of your training programmes, including this eight-step approach.
Training your staff on a tight budget
Training expenditures may sound hefty, but if you do not provide your staff with training and development opportunities, their performance will not be optimal and there is a good chance they will leave for another employer who offers a better growth opportunity.
Talent management is all about retention and development
If your hotel can retain staff, you can improve productivity and profit, and if it develops managers well, pays moderately well and gives more performance recognition and development opportunities, associates are more likely to stay.
Manage the service experience to achieve customer satisfaction
Attending to guests in a timely and professional manor is integral to deliver good customer service, however, the reality may not be so simple. Here are the areas to manage to avoid service failure.
How to upskill yourself in the hospitality industry
Yukari Iguchi, academic lead for hospitality and leisure, at University of Derby Online Learning (UDOL) provides some advice about how to upskill yourself in the hospitality industry.
Outlook for hospitality industry looks promising in UK
The British Hospitality Association (BHA) is hoping that the industry will create 236,000 jobs by 2015 and a total of 425,000 by 2020.
Dispelling the myths of online learning
Michelle Boardman, Senior Academic Manager, from the University of Derby Online Learning (UDOL) dispels the top ten myths of online learning.
