The ATIC Quality Tourism Framework awards now includes guest feedback as a benchmark of excellence.
Safir Hotels partners with ReviewPro
Safir Hotels & Resorts has now provides efficient, contactless guest communications by launching Guest Experience Automation.
Radisson selects ReviewPro’s Guest Experience Automation
Radisson collaborates with ReviewPro to develop a unique AI-driven chatbot messaging solution for the hospitality industry.
5 reasons why hotels don’t implement chatbots
For accommodation providers that don’t want to spend huge amounts of money and time answering repetitive questions, chatbots are indispensable. However, many hotels remain hesitant to take the step.
7 ways to maintain guest satisfaction during COVID-19
While “clean” is the terminology of choice, the underlying message is “virus-free.” Recent survey found that improved health and cleaning is the chief factor impacting the decision to stay at a hotel.
What does having a clear communication strategy mean today?
What hotels should be doing to take control of the situation in order to become a trusted property for guests to travel to.
Why hotel chatbots are the next big thing in customer service
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s chatbots are smarter, more reliable and more self-sufficient.
10 things hotel guests can do with their phones
Ever feel like tech has moved on years in just a few months? With all of us using our phones for pretty much everything, and a new preference for touchless technology, we decided to compile a list of 10 things hotel guests can do with their phones.
Chatbot Messaging or Just Messaging – What’s the Difference?
Now that the hospitality industry is warming up to the idea of guest messaging, chatbots are appearing. So, what is then the difference between messaging and chatbot messaging?
StayNTouch, Fuel Travel, and ReviewPro to release COVID-19 Hotelier Sentiment Study
The study surveyed almost 500 hoteliers to discover how COVID-19 has impacted their business, the actions they’ve taken to mitigate the financial impact, and their sentiments about future travel and the road to recovery.
