More open, accurate, and high-quality information could help hosts – and platforms – to win the loyalty of new, satisfied guests.
Prime time for service robots
Service robots could solve many of the safety concerns felt to this day, but how are they perceived by customers?
Tourist-triggered emotions
Local populations in tourist areas play a key role in shaping visitors’ environment and in turn the emotional experiences of visitors. However, this is a two-way relationship that also depends on locals’ own disposition towards tourists.
Turning website views into restaurant visits
Turning user clicks into dining visits depends on consistently positive messaging. We’ve tested what works.
Holidaying in the metaverse
While the metaverse will not replace in-person travel, it has golden potential to fuse physical and virtual environments.
Visiting loved ones may drive tourism recovery
VFR has been dubbed the “sleeping giant” of the tourism industry; visiting friends and relatives is a grossly overlooked motive for travelling.
A new flavour for hotels
Considering the effects of outside-hotel customers on hotel performance, hotels should treat outside-hotel guests as their main target and develop management practices related to them.
The cost of faking a smile
New findings show that suppressing or hiding internal feelings can be detrimental to employees and reduce their intention to remain their role, which has clear managerial and practical implications.
To refund or not to refund?
A new study casts light on what practitioners can expect to see when they make strategic changes to refund policies. As well as keeping their heads above water, hoteliers must strive to retain customer trust and loyalty in times of crisis.
Nostalgia-motivated tourism
Which elements of virtual trips are the most essential and how these can be used to encourage returning tourists’ behavioural intentions via immersion and nostalgia?