Hospitality employees’ stress levels during the COVID-19 pandemic and their later career trajectories may depend on both their experiences in the workplace and personal traits. New research explores how workplace experiences during the pandemic affected these employees’ subsequent career choices.
Knowledge is power in the restaurant sector
Publicly disclosing information can have mixed outcomes for catering enterprises, new research shows.
Does the fate of tourism hinge on land use?
Even if well intentioned, land use regulations can negatively impact the growth and competitiveness of small tourism and hospitality enterprises through increased risk, lower financial performance, and unclear legality.
The power of a profile picture
More open, accurate, and high-quality information could help hosts – and platforms – to win the loyalty of new, satisfied guests.
Prime time for service robots
Service robots could solve many of the safety concerns felt to this day, but how are they perceived by customers?
Tourist-triggered emotions
Local populations in tourist areas play a key role in shaping visitors’ environment and in turn the emotional experiences of visitors. However, this is a two-way relationship that also depends on locals’ own disposition towards tourists.
Turning website views into restaurant visits
Turning user clicks into dining visits depends on consistently positive messaging. We’ve tested what works.
Holidaying in the metaverse
While the metaverse will not replace in-person travel, it has golden potential to fuse physical and virtual environments.
Visiting loved ones may drive tourism recovery
VFR has been dubbed the “sleeping giant” of the tourism industry; visiting friends and relatives is a grossly overlooked motive for travelling.
A new flavour for hotels
Considering the effects of outside-hotel customers on hotel performance, hotels should treat outside-hotel guests as their main target and develop management practices related to them.