PolyU's School of Hotel and Tourism Management, Author at Insights
Insights

The healing power of trust

In multicultural environments with a vast chasm in pay grades between local and overseas employees, it can be challenging to develop and maintain local employees’ trust in their expatriate superiors – and even in the organisation as a whole.

trust
Insights

Money or miles for frequent flyers?

What is the best way to regain customer loyalty after a service failure? Anticipating customers’ reactions to being let down and handling a botched service properly can help customers feel valued and could even enhance their loyalty.

Frequent flyers
Insights

Making ecotechnology worth it for hotels

The hospitality industry is lagging behind in its adoption of eco-friendly technologies. A new study investigated exactly what is holding hoteliers back in their quest to “go green” and ways to address the barriers they encounter.

Insights

Light at the end of the tunnel

Collaboration – between humans and computers, scholars and practitioners – will be key to helping the global tourism industry survive and thrive in the postpandemic world. 

tourism recovery
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