Philia Tounta has been working in Tourism sector for 25 years. She has worked in various hotels, travel agencies and unions in Greece and abroad. She has acquired an MBA Degree in the UK Leicester (Employee Relations), a Bachelor Degree in Athens (Organizational Behavior & Management), a Diploma in Tourism, a Diploma in CRM, UK and a Certificate in Social Marketing from e-marketing institute Denmark. She speaks English, French, Spanish, Russian and Italian and she is a member of TIES, HTS, Bedposts, etc. She has attended numerous seminars and workshops concerning Tourism and Small Business Management. Nowadays she lives in Athens and she is a General Manager of Apokoros Boutique Hotel Craft Deco -Apokoros Villas and Three Trees Activities Studio in Crete Greece, Customer Service Manager at Almyrida Resort, a Customer Service Manager at Thamiris Hotel(s) Crete 2004-2018, and Founder of the upcoming Activities web site “meetauthenticcrete.” She is a Hospitality & Tourism consultant for small medium sized hotels (‘Hotelice’), a Tourism Ambassador in Hellenic Tourist Society, a Reviewer, CAUTHE –Council of Australasian Tourism and Hospitality for its 2019 Project, Member of Editorial Board, Journal of Tourism and Hospitality Management, a member of the editorial board of hotelexecutive.com , a provocateur in seminars and she is occasionally speaking in international and local conferences concerning Tourism. Also, she is a freelance author to various online international and local blogs (hotelspeak, hotelexecutive, traveldailynews, ehotelier, etc). Often she participates in discussions in Greek Radio Channels and has been interviewed by various journalists from abroad concerning Tourism issues (National Swiss TV Channel, Radio Crete, etc). She is a member of Youth Entrepreneurship Club in Crete Greece and has been invited by trekksoft.com to participate in their webinars. Philia Tounta PhD (ca), MBA, BA, Di