Nadia Alarakhia, Author at Insights

Handling the negativity of travel during COVID-19

It is understandable that the reviews posted during the pandemic can be skewed, as all hotels are doing their best to cope with the times. Still, there are some measures you can take to minimize negative reviews, improve customer service, and handle negative reviews if they are inevitable.


The reality of reopening

Hotel operators that can adapt and embrace the enhanced safety as a result of COVID-19 will be most successful. Here are some strategies that can help your property shift from recovery to growth during a challenging time.

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