ÒItÕs easy to make a buck. ItÕs a lot tougher to make a difference.Ó ThatÕs a quote by Tom Brokaw and itÕs one of my favorite quotes. I trained myself to keep it in mind when I start my day, and then in late afternoon or evening I reflect on it by asking the question, ÒToday, did I make a difference?Ó
A culture of trust and how to create it
A culture of trust creates a culture of success. Are you an empathetic manager who associates trust to come to with workplace issues that may be sensitive in nature? @NHGHotels
Losing great people is not an option!
Once associates are a part of your team, you are, whether you like it or not, financially and emotionally invested in their future. So, you should do your utmost to ensure that this investment doesnÕt slip away.
Defeat the Peter Principle with hotel succession planning
Why do we still convince ourselves that our best housekeeper will make an outstanding Executive Housekeeper or that an outgoing Guest Service Associate will make a great outbound salesperson?
What to do about abusive managers
Abusive managers will only stop when we acknowledge that their behavior is wrong, so make it clear that foul behavior is unacceptable and that there will be consequences.
Motivating the heart: Three time-tested methods for motivating your housekeeping team
Since much personal motivation is derived from a competent and caring manager, your efforts to improve the quality of the housekeeper’s working environment will reflect directly in higher motivation, achievement and morale.
