Reading industry trade publications plays a critical role in on-the-job learning and career advancement, not to mention how it helps in guiding your hotel in a healthy direction.
Posts by Larry Mogelonsky
Twelve fundamental lessons from the cruise industry
The challenge we face is that luxury hotel guests are also luxury cruise guests, and they don’t emotionally distinguish between the two – a room is a room, no matter its geographic position.
Fighting nontraditional accommodations through upgrades and room selection
You can fight back is through offering guests fantastic deals for add-on services, amenities or activities to make their time with you exceptional.
Modernizing the minibar
If your minibar is filled with boring items that can be purchased nearly anywhere in the world, you’re missing an opportunity to immerse your guests in your locality or to surprise and delight them.
Star performers need to be identified and valued
While hoteliers tend to be very good at weeding out those who we find unable to excel in a service-based culture, at the same time we often overlook our star performers or do not give them the motivations they need to stay enamored.
Four tips to generate more revenue from hybrid travellers
By embracing the hybrid travel trend, you also help to better frame your hotel as the business destination of choice because you are helping give your corporate guests a further reason to visit.
Using bathroom amenities to differentiate your property
Providing exceptional amenities is an important opportunity a property has to bond with the guest and to let them know that the hotel cares about every part of their experience.
Use this acronym to improve your wine list: CAMERA
Take a big ‘picture’ look at your beverage offerings with these seven key guidelines to help you craft a menu that doesn’t induce yawns or sneers. Remember that a great wine list can help bring in new customers and build your restaurant’s prestige.
How room selection software entices room upgrades
Not only do you have a monetary rationale in trying to upsell, but a defensive one in that your reputation is at stake.
Is PR still relevant in a digital world?
You need to re-examine your PR agency (and/or in-house team) and its objectives following these recommendations.