If you own or operate an urban hotel looking to negotiate some new corporate contracts, factoring in the specific desires of the supercommuter may help you get the business.
A management company case study and its 2020 successes
Here are four key pieces of wisdom to take away from NHG’s success in calendar year 2020, which was based on the philosophy that in a crisis, you don’t hunker down, you double down.
Breakfast in the age of intermittent fasting
Food habits are changing, specifically for the traditional first meal of any given day. So how do you adapt the profit-making vehicle that is breakfast service for those customers who no longer eat breakfast?
Top seven features for a guest messaging platform
With the immediate need for contactless communications – and indeed this need will remain in place for years to come – having a robust messaging application to chat with guests is instrumental for hotel operations in the new normal.
Five-star service in a contactless world
In the antecovidian times, so much of what encompassed service was high-touch – getting up close with customers to make them feel special. Now that this time-honored practice is anathema, how can properties adapt? Here are some ways to remain high-touch while acting in a no-touch manner.
Looking inward with in-room wellness amenities
Social isolation in 2020 has caused us to become more introspective. We will expect hotels to appease this behavior with new in-room amenities so that we can still have a great guest experience but without strictly relying upon access to onsite (and potentially high contact) facilities to achieve this. Here are some ideas.
Look Down Under to see what’s ahead
Many countries in APAC have handled the Coronavirus crisis commendably when compared to those nations in other parts of the world. And therein, hoteliers should look Down Under for guidance on what’s next for their properties – international visitor quarantining perhaps?
This obstacle to outsourcing your phones is not what you think
Guests don’t care where a reservationist is located so long as this agent is able to politely answer all their questions and finish the transaction in a timely manner. Your owners probably feel the same way, especially if there’s an apples-to-apples cost saving that arises from switching to a hotel call center.
Writing your plan for 2021 starts with the PMS
Forecasting for 2021 is in many ways still untenable, yet despite the widespread uncertainty from the coronavirus, we can still depend on a few trends to guide our approach. Here’s how technology can help you find hidden pockets of revenue.
Growing leisure revenues in an end-to-end contactless hotel experience
Making it easy for guests to book additional services in a contactless manner will not only heighten total revenues and give you deeper data from which to refine your future marketing approach, but it will also help rein in staff costs because manual transfer between disconnected systems is no longer necessary and more prearrival service arrangements will let you better forecast upcoming labor requirements.
