In search of hotel excellence – Hotel Lugano Dante
Oftentimes, sweeping changes aren’t necessary to bring a hotel up to speed but a commitment to refining service delivery through the mastery of all the little things that make a stay complete.
Solving staffing issues through ongoing training
In its more laissez-faire and incremental approach, the enhanced accessibility of microlearning environments allows hotels to stay more agile by shortening the development cycle of new training programs or updates while also keeping costs at a minimum.
Dealing with the inevitable hotel staffing shortage
We must now fight to keep every team member lest we suffer from the long-term consequences associated with increasing onboarding costs, guest service gaps and lack of proper succession planning.
Ten questions to ask your team for 2019
The key for the upcoming year is to plan for a gradual and continuous change, and the first step towards this is to align with your team. Here are some questions to provide focus to achieving that aim.
Your servers make all the difference
Here is a 5-point plan to ensure that your restaurants have the frontline experience necessary to service delivery at its peak and protect your servers from being poached in the labor shortage situation we currently find ourselves in.
Finding a solution for a kitchen closure
You want to be prepared for any eventuality and the closure of a kitchen is definitely a crippling scenario that needs to be mapped out in advance.
Value luxury as the core guest demand
In this interview Andrew Carey, CEO of Newport Hospitality Group, highlights the necessity of service, and in particular the concept of value luxury, denoting how all guests are discerning, no matter the price.
The deskless front desk
These types of contemporary upgrades – where we keep the core intact but use technology to streamline everything else – can be quite lucrative if executed effectively.
How guests interpret Wi-Fi service
WiFi is as essential to modern travelers as running water and heating in the rooms, so why let it be anything less than perfect?
The untapped potential of the hotel fitness center
Often overlooked, the fitness center has untapped social potential that can serve to greatly enhance guest satisfaction and brand loyalty.