Guests will continue to crave dynamic events and want to design itineraries that combine business purposes with personal extensions or other ancillary add-ons.
The Mille Club: Learning from a luxury airline
Luxury hoteliers no longer just sell rooms, spa treatments or dining occasions. You sell holistic experiences. What can you do to enrich your experiences in a meaningful way that allows you to command higher room rates without turning guests off?
Embedding sustainability into a hotel starts with leadership
Of all the places to learn about how to successfully embed sustainability into large-scale hotel operations, few would think to start with Las Vegas. And yet, largely stemming from its desert location, water recycling and renewable energy programs have been up and running for quite some time at these casino resorts.
The Mille Club: Why the voice channel is always critical
Even in a world of flashy websites and intelligent booking engines, the voice channel is still a very important part of the prebooking and prearrival stages of the journey for luxury guests.
The funkiest Southwest hotel with lessons for every hotelier worldwide
Besides bringing joy to all visitors by literally brightening their day, this hotel’s combination of a distinctively themed design and genuinely warm service serves as yet one more clear example of how unique hospitality experiences will always triumph no matter the market.
Checking in at Fairmont Banff Springs and the luxury trend for more intimate guestrooms
We take a closer look at a property that has leveraged the global trend that’s accelerated in the post-pandemic era centered around the ‘price inelastic yet experience elastic’ hotel consumer.
Sense of community as a growth strategy
When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.
Checking the changes to Hawaiian luxury with the Halekulani
We talked to Hotel manager Davide Barnes to see how the property is fairing post an 18-month renovation at the outset of the pandemic in 2020 and what every hotelier can learn about managing the reopening process after a full-scale PIP.
The Mille Club: urban versus rural experiences
Guests with the monetary flexibility to pay lofty prices think less in terms of total cost and more in terms of total experience. It’s all about exclusivity, privacy and self-actualization. What can your hotel offer that is irreplicable anywhere else in the world? The more you differentiate, the more you can ultimately charge.
Upleveling rooms and expanding wellness at the Fairmont Tremblant: a case study
Unique touchpoints give guests a reason to visit a hotel beyond the attractions of the local area.