180 posts, 0

http://www.hotelmogel.com

One of the world’s most published writers in hospitality, Larry Mogelonsky is the owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc., an award-winning marketing agency based in Toronto. His experience encompasses hotel properties around the world, both branded and independent, and ranging from luxury and boutique to select-service. Larry also sits on several boards for companies focused on hotel technology. His work includes five books, “Are You an Ostrich or a Llama?” (2012), “Llamas Rule” (2013), “Hotel Llama” (2015), “The Llama is Inn” (2017) and "The Hotel Mogel" (2018). You can reach Larry at larry@hotelmogel.com to discuss hotel business challenges, to inquire about his consulting services or to book speaking engagements.

Your servers make all the difference

15/11/2018

Larry Mogelonsky

Here is a 5-point plan to ensure that your restaurants have the frontline experience necessary to service delivery at its peak and protect your servers from being poached in the labor shortage situation we currently find ourselves in.

Finding a solution for a kitchen closure

06/11/2018

Larry Mogelonsky

You want to be prepared for any eventuality and the closure of a kitchen is definitely a crippling scenario that needs to be mapped out in advance.

Value luxury as the core guest demand

24/10/2018

Larry Mogelonsky

In this interview Andrew Carey, CEO of Newport Hospitality Group, highlights the necessity of service, and in particular the concept of value luxury, denoting how all guests are discerning, no matter the price.

The deskless front desk

11/10/2018

Larry Mogelonsky

These types of contemporary upgrades – where we keep the core intact but use technology to streamline everything else – can be quite lucrative if executed effectively.

How guests interpret Wi-Fi service

04/10/2018

Larry Mogelonsky

WiFi is as essential to modern travelers as running water and heating in the rooms, so why let it be anything less than perfect?

The untapped potential of the hotel fitness center

14/09/2018

Larry Mogelonsky

Often overlooked, the fitness center has untapped social potential that can serve to greatly enhance guest satisfaction and brand loyalty.

Is housekeeping opt-out right for your hotel?

05/09/2018

Larry Mogelonsky

There could be a lurking problem with these housekeeping opt-out programs that must be considered before implementation at your hotel.

Design strategy for the next phase of boutique hotels (Part 2)

31/08/2018

Larry Mogelonsky

By knowing your hotel’s essence, you will be able to refer back to it during all subsequent conversations about marketing positioning, upgrades to the physical product, new amenity or service introductions and any promotional plans.

Design strategy for the next phase of boutique hotels (Part 1)

30/08/2018

Larry Mogelonsky

In the soon-to-be overstuffed boutique market segment, how do hotels adapt so that guests don’t lose interest in any of these ostensibly great properties in favour of the ‘next big thing’?

Two approaches to staff lodgings for remote resorts

27/08/2018

Larry Mogelonsky

Hoteliers in remote areas must give some more thought to how certain types of housing will influence the long-term morale of your team members as well as how this will affect service delivery or staff retention rates.

Posts by Larry Mogelonsky

Your servers make all the difference

Finding a solution for a kitchen closure

Value luxury as the core guest demand

The deskless front desk

How guests interpret Wi-Fi service

The untapped potential of the hotel fitness center

Is housekeeping opt-out right for your hotel?

Design strategy for the next phase of boutique hotels (Part 2)

Design strategy for the next phase of boutique hotels (Part 1)

Two approaches to staff lodgings for remote resorts

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