Hotels can’t afford counterfeit goods

17/05/2019

Hoteliers have an obligation to uphold the law and that includes protecting the copyrights of materials that we utilize in every aspect of our operation from the photography on our website to the oil we use in our kitchen fryer.

Solving housekeeper staffing issues through retraining

16/05/2019

Larry Mogelonsky

Deploying some form of CPD at your property can work to change the perception of housekeeping so that it is no longer a line of work that only draws in candidates who desperately need employment. It should be one where people ‘want’ to commit long-term and ongoing training is a great first step towards this goal.

Does a mixologist deserve the limelight?

03/05/2019

Larry Mogelonsky

Much like you would promote your executive chef into a pseudo-celebrity to boost the profile of your restaurants, you must now also become an impresario for your bar team.

The four operational pillars for building wellness

18/04/2019

Larry Mogelonsky

In building a productive wellness program that works to build incremental revenues and boost the overall guest experience, you should thus look at these four operational pillars, aiming to slowly upgrade your amenities in order to holistically meet this demand.

Growing RevPAG through effective merchandizing

11/04/2019

Larry Mogelonsky

How can you capture the most revenue from each guest before he or she arrives on property, thereby bumping up RevPAG (revenue per guest)?

Incremental room revenues start at pre-arrival

13/03/2019

Larry Mogelonsky

Luckily, pre-arrival represents one area of the customer journey where you can make significant inroads inexpensively and relatively quickly towards genuine guest experience personalization.

Is your hotel website accessible to those with special needs?

01/03/2019

Larry Mogelonsky

The U.S. authorities have recently set a new mandate to fine business-to-consumer sites that fail to meet certain levels of criteria, so this is not a topic that can be brushed aside, especially if you have a brand.com within your control and are not reliant on a major flag’s banner.

Lessons to learn from how Starbucks is selling coffee in Italy

22/02/2019

Larry Mogelonsky

It's all about the experience, so ask what measures can be taken to create elements of your service delivery with a unique thumbprint and design new micro-experiences to make your hotel stand out.

In search of hotel excellence – Hotel Lugano Dante

22/01/2019

Larry Mogelonsky

Oftentimes, sweeping changes aren’t necessary to bring a hotel up to speed but a commitment to refining service delivery through the mastery of all the little things that make a stay complete.

Solving staffing issues through ongoing training

21/12/2018

Larry Mogelonsky

In its more laissez-faire and incremental approach, the enhanced accessibility of microlearning environments allows hotels to stay more agile by shortening the development cycle of new training programs or updates while also keeping costs at a minimum.

Posts by Larry Mogelonsky

Hotels can’t afford counterfeit goods

Solving housekeeper staffing issues through retraining

Does a mixologist deserve the limelight?

The four operational pillars for building wellness

Growing RevPAG through effective merchandizing

Incremental room revenues start at pre-arrival

Is your hotel website accessible to those with special needs?

Lessons to learn from how Starbucks is selling coffee in Italy

In search of hotel excellence – Hotel Lugano Dante

Solving staffing issues through ongoing training

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