As we are in the hotel industry, we should aim to inject a sense of traditional hospitality into videoconferencing. Here are ways to make the most of this here-to-stay form of communication.
In the pursuit of contactless service delivery, contact tracing and automation, hotel tech stacks have bloomed over the past year. But even as travelers surge back, we will continue to look at other ways that hardware and software can help to innovate and improve our operations in various ways.
The psychological schism the pandemic has had within our society will impact your messaging to different customer segments, so you must strive to know what guest you are dealing with as well as who is most amenable to your messaging and your locale. Here are some emerging trends that are actually motivating them to book.
Every hotel organization has instituted their own COVID-19 sanitization SOPs and deployed a myriad of technologies to verify that those checklists are never put in jeopardy, but if all your competitors are doing this then how do you stand apart from the pack? @HotelMogel
Now is the time to investigate what inefficient and revenue-draining parts of your spa you can do without as you look to welcome guests back. This requires a reframing of the operation as a per-guest-optimized revenue stream instead of simply a volume business.
If you own or operate an urban hotel looking to negotiate some new corporate contracts, factoring in the specific desires of the supercommuter may help you get the business.
Here are four key pieces of wisdom to take away from NHG’s success in calendar year 2020, which was based on the philosophy that in a crisis, you don’t hunker down, you double down.