This period has been without a doubt the most traumatic for hoteliers in recent memory, hotel owners and directors have to be even more radical in the reorganisation of their hotel if they have any chance of surviving.
The vital lesson hoteliers can learn from the dinosaur extinction
The hotels that can reconfigure their human resources will be best placed once tourism starts its long road to recovery. The new normal is that no one employee, including heads of departments and directors, should be pigeonholed.