Joshua Meehan, Author at Insights

The fight against the OTAs starts at check In

Taking the time to develop and maintain guest relationships is the best tool any hotelier has against the OTAs. If handled successfully, the commissions paid to the OTAs can be a one time customer acquisition fee and the hotel now owns the relationship and any future reservations from that guest.

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Insights, News

Managing guest bandwidth demands

By Joshua Meehan: One of the most important factors travelers consider when booking a hotel is a property’s internet access and yet WiFi speed and reliability is one of the most common complaints on review sites.

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