Many negative guest reviews come from long waits at check in or check out, but rarely are they ever about service being too quick – so how do you keep standards high when things get busy?
The fight against the OTAs starts at check In
Taking the time to develop and maintain guest relationships is the best tool any hotelier has against the OTAs. If handled successfully, the commissions paid to the OTAs can be a one time customer acquisition fee and the hotel now owns the relationship and any future reservations from that guest.
Use video to enhance your hotel’s website
The shift in travellers watching videos to plan trips presents a unique opportunity for hotels to attract more direct bookings.
Room keys using NFC technology: benefits and drawbacks
The cost to install and educate guests about these locks is disproportionate from their current benefits.
Pricing strategies worth testing
Price Anchoring and Useless Price Points are two strategies that can help you find the pricing sweet spots for your hotel.
Managing guest bandwidth demands
By Joshua Meehan: One of the most important factors travelers consider when booking a hotel is a property’s internet access and yet WiFi speed and reliability is one of the most common complaints on review sites.
The benefits of empowering your staff
By Joshua Meehan: Staff who are empowered to make knowledgeable decisions spend less time seeking permission and more time helping guests.
The new Google Maps highlights your hotel’s Google+ page
By Joshua Meehan: Google Maps has always been a powerful travel tool, and the newest version makes things even better. Here's what hoteliers should pay attention to.