Gone are the days of food wine pairing as we approach an era of guest empowerment. Here are some tips to improve your guest dining experience.
7 advantages of using voice technology in the hotel industry
It is one of the innovations pushing the industry forward during the COVID-19 pandemic thanks to its hands-off, socially distanced attributes.
Are residents the new tourism ambassadors?
Local communities can make or break a destination brand, and their marketing may be far more cost-effective, authentic and persuasive than traditional advertising.
What to consider before the launch of your e-Learning course
Launching a new course takes great deal of attention as there are numerous things that need to be considered at the implemention stage. Here is a run-down of what to check.
Don’t fall into the “build it and they will come” trap: case study
This project took place during the COVID-19 pandemic and illustrates how critical dynamic revenue and marketing strategies are to the financial health of a property no matter what the current industry landscape is or how much owners may have invested into repositioning a property.
Upskilling in 2021 for a post-COVID-19 hospitality career
All periods of disruption bring new opportunities. It’s the ideal time to set yourself up for a new career direction, learn some in-demand skills and prepare for a resilient industry that will come back more vibrant than ever.
4 factors to consider before implementing a chat facility on your website
Your property can provide better customer service by implementing a chat facility, but it is clear that there are pros and cons to both AI Chatbot and Live Chat systems. Here’s a closer look at each.
Sky lobbies make vertical circulation more efficient
Hotel sky lobbies relieve the ground floor of check in and other hotel amenity functions.
Luxury hotels urged to enliven social media offerings to tap into Chinese consumer market
The most effective kind of luxury tourism today is “aesthetic”, “escapist” and “immersive”, and this can be realised through the right social media strategies.
Give guests a good rest
Here is some insight into how hoteliers can best invest their resources in sleep management strategies that meet the needs of particular groups of travellers.
