Empathy is a skill that we should all embrace and nurture amongst our teams and build into our corporate and personal values.
You lost me at hello Ð Are you falling at the first hurdle of the guest journey?
A truly hospitable greeting is one of the most under-utilised activities in hospitality, but it must become a keystone habit.
Insights into the excellent service culture at The Beaumont
True service excellence is about delivering the seemingly ordinary with care, consistency and empathy – a foundation upon which the extraordinary can flourish.
Seven behavioural techniques to help you avoid negative TripAdvisor reviews
Love it, loathe it or simply live with it; you know as well as I do that TripAdvisor is here to stay. What you really want to know though, is how to avoid those damning and damaging reviews which inflict such heartache, anxiety and even anger.
Putting your people as a priority is the key to a prosperous 2017
Your competitive advantage lies with your people, so aim to follow these recommendations to make this their (and your) year.
Why we should be asking “How do I feel?”
In a team where there is an underlying sense of empathy and self-awareness, the guest experience is going to improve.
