Transparency is synonymous with good ethical standards and reputation. But what are ‘good’ ethical standards?
Value co-creation in hospitality – a transformational challenge
Today’s consumers are networked, active and informed, and their expectations no longer fit into a traditional concept. Differentiation through co-creation as a business strategy encourages a more active involvement from the customer to create a value rich experience.
Has tipping reached its tipping point ?
A tip cannot retroactively improve service and it encourages selfishness rather than teamwork. Is it a practice that needs to be eliminated?
How to successfully implement ‘Lean Thinking’ into your organisation
Lean is about centring all thoughts and actions on the customer and his demands.
Hotels should adopt ‘Lean Thinking’
In spite of economic conditions, hospitality firms must be able to cut costs and still provide a quality product.
Skills gap in the hospitality industry system failure or lack of involvement?
To ensure that your hotel is not crippled by skills shortages, there are some easily-implementable recommended approaches that are practical and not too complex.
Water for tourism over right to water?
The ever growing tourism sector and hotel companies have both a morally and also strong commercial imperative for addressing water use.
Take the emotion out of room rate strategy
To maximise profit, rate strategy involves finding the right mix: the right room at the right rate to the right guest on the right night. It is a complex issue, which all too often is only a thumb suck without any basis.
