Why is asking for customer feedback so important and how can it be done to enhance the customer journey? The findings of a recent research project answer these questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.
Crisis management preparedness: New innovation strategies
Here are some fresh ideas for surviving future crises in the hotel business.
The 7 components of designing a hotel concept
The hotel concept story defines the role of a hotel as well as its aspirations. In other words, your story should convey why guests should stay at your property, beyond just getting a room and breakfast.
Trends in hospitality – Focus on the future of the food industry
What’s changing in the food industry? What do we have to worry about? What innovations have caught most attention? What does the future of the food industry hold for us? Find out what’s on the radar.
Sustainability action plan for hospitality
Highlights from a research project that lays out the framework of the most realistic and implementable steps to get a hospitality sustainability action plan started from the hotelier’s perspective.
The benefits of flexible working practices in the hotel sector
Giving hotel employees the opportunity to organize their professional lives via part-time work, remote work and flexible scheduling brings benefits not just to the personnel’s work-life balance but also to the organization and its capacity for resilience.
New attitudes to hotel circular economy practices
CE practices are a way to differentiate, even to make more profits. However, in the near future, they will simply be the norm.
10 indicators of what recruiters look for in a LinkedIn profile
Recruiters today are increasingly resorting to “cybervetting” – using social media to extract more information about job candidates. Here are 10 indicators of what recruiters look for in a LinkedIn profile that can help better understand the the personality of a potential new hire.
Is an aging society a threat or an opportunity for hospitality?
If there are to be fewer customers in the traditional hospitality industry, should businesses in the hospitality sector start adapting?
Customer feedback on hospitality experiences: 5 best practices
The findings of a recent research project reveals the questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.
