Ethical AI practices must be championed to promote a symbiotic relationship between humans and technology. In this era of technological advancement, the celebration of the ‘human touch’ becomes paramount, embodying progress with empathy and ensuring a harmonious integration of AI into the fabric of organizational culture.
The impact of Airbnb short-term rentals on rural and urban communities
A boon for some, a bane for others, short-term rentals, with Airbnb leading the way and absorbing the biggest blows, will undoubtedly remain an important part of the hospitality landscape in one form or another.
Cultural intelligence: Fostering excellence in human experiences
How can we develop our cultural intelligence to face the future, especially in an industry where positive human interaction lies at the heart of creating transformative experiences?
Decoding consumer psychology: Secrets to customer delight
By strategically integrating joy and surprise into your customer interactions, you tap into the realm of consumer psychology. Understanding the triggers that evoke positive emotions allows you to craft memorable experiences, strengthening the bond between customers and your brand. Here are a few expert tips to elevate your approach and create lasting impressions.
True leadership transcends organizational charts
In the pursuit of leadership, the fulfillment derived from empowering others surpasses personal achievements. It becomes a journey of shared victories, collective growth, and the satisfaction of knowing that you played a role in someone else’s success.
Beyond apologies: 7 keys to service recovery after a mistake
Just as your minor missteps resonate, so does the praise when you acknowledge your faults, apologize, and provide a genuine, human and tangible solution. Here’s how you can transform challenging moments into opportunities to strengthen your customer relationships.
Could revenue management solve hospitality’s labor shortage?
While there are various factors to consider for implementation to be successful, hospitality must think outside the box if it is to tackle the labor shortage.
Spa trends, treatments and concepts to look and feel great in 2024
The spa experience has evolved beyond pampering to include a wide range of healing therapies for the mind, body, and soul, as well as non-invasive treatments for those who wish to make minor adjustments to their physical appearance.
Fostering a culture of wellbeing for workplace mental health
Employee wellbeing initiatives are increasingly popular, with well-proven positive impacts for reducing absenteeism, turn-over, low productivity – thereby reducing associated costs.
6 great ways to reduce absenteeism and turnover rates in the workplace
Absenteeism and high turnover rates are two of the most common difficulties that leaders are facing in today’s tricky employment market where employees are leaving their jobs more frequently and feeling less committed than ever before. While these phenomena are affecting all industries, the services industry is particularly hard hit.
