While it may seem like there are a lot of decisions to make, the most important thing for hoteliers to do is to focus on the key fundamentals of a successful loyalty program: an easy-to-understand system, clean data to leverage, attention-grabbing rewards, and personalized experiences.
The first applications available on the Cendyn Hospitality Cloud are Starling customer data platform and Cendyn’s website content management system.
By embracing hybrid travellers and making tweaks to already existing processes, you can increase direct bookings, drive revenue through extended stays and ancillary spend, and create the one-of-a-kind experiences that bring those guests back for future visits and transform them into loyal advocates for your brand.
A study on personalization and AI spanning 86 hotel chains from across the globe named Cendyn as top innovator.
The short-form videos are actually perfect for hotels to showcase bite-size chunks of the hotel experience, from staff to property highlights to local experiences.
Powered by Cendyn’s CMS, eLoyalty offers a full-service, scalable loyalty platform for the hospitality industry.
Improving the booking experience for hotel guests to meet new behavioural patterns.