Dr. Bryan K. Williams is a keynote speaker, author, and consultant, who champions service excellence and organizational effectiveness. Bryan has spoken to hundreds of companies and trade organizations in over 20 industries. In addition to working with luxury hotels throughout the U.S., Canada, Mexico and the Caribbean, he’s presented throughout Europe, Asia and Africa. He is the author of two books on service excellence, and was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company. Bryan’s passion is to serve others so they may better serve the world.