Strong trust and culture increase productivity, well-being and retention and this equals profit.
There is a genuine opportunity for change if hoteliers understand the need and to start to think differently about their customers and their teams.
Today, customer satisfaction is being driven by the return to craft – boutique, local, and real. How long will it be before another trend creeps in?
Apps aim to make life easier, and whether you’re the hotel owner or the guest, there will now be an app available for most functions of the stay.
To think clearly, we need to learn to relax and enjoy things again, so it’s best to take some time out and pick up a book.
Leadership is about the most subjective traits within a person – so what traits do great leaders possess that make them stand apart?