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Posts by Ben V Butler
Strong trust and culture increase productivity, well-being and retention and this equals profit.
Ben V Butler
More trust could increase profit
Should we remove the CV from talent acquisition?
Big issues in hospitality: leadership, culture and recruitment
What hotels can learn from the return of the butcher
How the digital concierge is redefining the hospitality norm
The printing press is yet to run dry but has the mind?
Global or local?
Leadership is more about emotions than accomplishments
Imperfect people and hospitality leadership
The importance of empathy in customer service