Strong trust and culture increase productivity, well-being and retention and this equals profit.
Should we remove the CV from talent acquisition?
It’s time to select on attitude, character and skill, not the CV.
Big issues in hospitality: leadership, culture and recruitment
There is a genuine opportunity for change if hoteliers understand the need and to start to think differently about their customers and their teams.
What hotels can learn from the return of the butcher
Today, customer satisfaction is being driven by the return to craft – boutique, local, and real. How long will it be before another trend creeps in?
How the digital concierge is redefining the hospitality norm
Apps aim to make life easier, and whether you’re the hotel owner or the guest, there will now be an app available for most functions of the stay.
The printing press is yet to run dry but has the mind?
To think clearly, we need to learn to relax and enjoy things again, so it’s best to take some time out and pick up a book.
Global or local?
It is true that everyone can now communicate easily across the globe, but does that mean that everyone can do business on a global level?
Leadership is more about emotions than accomplishments
Leadership is about the most subjective traits within a person – so what traits do great leaders possess that make them stand apart?
Imperfect people and hospitality leadership
One of the great factors about hospitality is that many who lead are those who are self-made and they invariably listen well, understand and like people.
The importance of empathy in customer service
The best way of influencing a customer or a colleague, is through not influencing them at all.
