Saurabh Bakshi is the General Manager Operations at the largest complex of Marriott International - the 4001-room Sheraton Grand Macao and the 400-room St. Regis Macao. Saurabh has a diverse educational background from Cornell University, New York, to the Indian Institute of Management – Ahmedabad and the Institute of hotel Management – Pusa, New Delhi. His work philosophy has five elements – Quality, Efficiency, Effectiveness, Integrity and Humanity.