With an eye on the bottom line, General Managers too often deprioritize the human side of the hospitality business. Here’s why they should get out of the office – or better yet, move their office to the lobby.
To franchise or not – four key criteria to examine
An investor needs to examine the tradeoffs and benefits of any particular franchise as it affects four primary aspects of a hotel’s operating universe – guest experience, community advocacy, associate engagement and owner returns.
Necessary steps in cyber security
Cyber security is a topic that cannot be brushed aside, because if your hotel suffers a data breach, you are then liable for a long series of investigations, notifications and restitutions that can run into the millions of dollars, not including the impact to your brand image.