Andrew Carey, Author at Insights

A lesson in lobby leadership

With an eye on the bottom line, General Managers too often deprioritize the human side of the hospitality business. Here’s why they should get out of the office – or better yet, move their office to the lobby.

Lobby leadership

To franchise or not – four key criteria to examine

An investor needs to examine the tradeoffs and benefits of any particular franchise as it affects four primary aspects of a hotel’s operating universe – guest experience, community advocacy, associate engagement and owner returns.


Necessary steps in cyber security

Cyber security is a topic that cannot be brushed aside, because if your hotel suffers a data breach, you are then liable for a long series of investigations, notifications and restitutions that can run into the millions of dollars, not including the impact to your brand image.

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