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PolyU’s School of Hotel and Tourism Management
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About PolyU’s School of Hotel and Tourism Management:

For over 40 years, PolyU’s School of Hotel and Tourism Management has refined a distinctive vision of hospitality and tourism education and become a world-leading hotel and tourism school. Rated No. 1 in the world in the “Hospitality and Tourism Management” category according to ShanghaiRanking’s Global Ranking of Academic Subjects 2020, placed No. 1 globally in the “Commerce, Management, Tourism and Services” category in the University Ranking by Academic Performance in 2019/2020 and ranked No. 1 in the world in the “Hospitality, Leisure, Sport & Tourism” subject area by the CWUR Rankings by Subject 2017, the SHTM is a symbol of excellence in the field, exemplifying its motto of Leading Hospitality and Tourism.

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Hong Kong

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ARTICLES

refunds

To refund or not to refund?

A new study casts light on what practitioners can expect to see when they make strategic changes to refund policies. As well as keeping their heads above water, hoteliers must...
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Nostalgia-motivated tourism

Nostalgia-motivated tourism

Which elements of virtual trips are the most essential and how these can be used to encourage returning tourists’ behavioural intentions via immersion and nostalgia?
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service failure

Service recovery in a networked world: getting back on track

How do customers perceive and react to service failure and recovery measures in today’s complexly interlinked business environments? Here is crucial guidance for travel and events practitioners to ensure that...
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single employees

Single employees in the hotel industry

The hospitality workforce is increasingly home to single childless workers. The time has come to address their needs, prompting organisations to create more supportive environments for employees, whilst also boosting...
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