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PolyU’s School of Hotel and Tourism Management
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About PolyU’s School of Hotel and Tourism Management:

For over 40 years, PolyU’s School of Hotel and Tourism Management has refined a distinctive vision of hospitality and tourism education and become a world-leading hotel and tourism school. Rated No. 1 in the world in the “Hospitality and Tourism Management” category according to ShanghaiRanking’s Global Ranking of Academic Subjects 2020, placed No. 1 globally in the “Commerce, Management, Tourism and Services” category in the University Ranking by Academic Performance in 2019/2020 and ranked No. 1 in the world in the “Hospitality, Leisure, Sport & Tourism” subject area by the CWUR Rankings by Subject 2017, the SHTM is a symbol of excellence in the field, exemplifying its motto of Leading Hospitality and Tourism.

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Hong Kong

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ARTICLES

Holidaying in the metaverse

While the metaverse will not replace in-person travel, it has golden potential to fuse physical and virtual environments.
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family reunion

Visiting loved ones may drive tourism recovery

VFR has been dubbed the “sleeping giant” of the tourism industry; visiting friends and relatives is a grossly overlooked motive for travelling.
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outside-hotel guests

A new flavour for hotels

Considering the effects of outside-hotel customers on hotel performance, hotels should treat outside-hotel guests as their main target and develop management practices related to them.
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fake smile

The cost of faking a smile

New findings show that suppressing or hiding internal feelings can be detrimental to employees and reduce their intention to remain their role, which has clear managerial and practical implications.
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