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PolyU’s School of Hotel and Tourism Management
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About PolyU’s School of Hotel and Tourism Management:

For over 40 years, PolyU’s School of Hotel and Tourism Management has refined a distinctive vision of hospitality and tourism education and become a world-leading hotel and tourism school. Rated No. 1 in the world in the “Hospitality and Tourism Management” category according to ShanghaiRanking’s Global Ranking of Academic Subjects 2020, placed No. 1 globally in the “Commerce, Management, Tourism and Services” category in the University Ranking by Academic Performance in 2019/2020 and ranked No. 1 in the world in the “Hospitality, Leisure, Sport & Tourism” subject area by the CWUR Rankings by Subject 2017, the SHTM is a symbol of excellence in the field, exemplifying its motto of Leading Hospitality and Tourism.

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Hong Kong

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ARTICLES

on the go travel decisions

How smartphones shape travel decisions on the go

Tourists are increasingly interacting with their Internet-enabled devices while making travel decisions – such as where to visit and what to buy – in real time. New research recommends that...
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post=pandemic dining

Post-pandemic dining: a risky business?

Future public health crises like the COVID-19 pandemic cannot be ruled out, and restaurateurs will benefit from knowing how the public’s dining habits are likely to change in response.
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Contactless demand

Counting the cost of contactless

We now know much more about the factors driving hotel customers’ willingness to pay for contactless services. New research will guide hotel practitioners to invest more smartly and rationally in...
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robotics

Robotics, hotels and storytelling

New research sheds light on how such service robots influence customers’ brand experience – a critical determinant of hotels’ growth and profitability in today’s highly competitive market.
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