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John Smallwood
President

About John Smallwood:

A veteran in the hospitality industry, John has owned, developed, and managed hotels for many years.  After earning a BBA from New Mexico State University, he started his career with AT&T, gaining invaluable insight and experience in the early years of the data revolution.  His experience in technology and hospitality merged in his development of Travel Outlook, the world-class hospitality contact center.  More recently, he has branched out with the creation of ExpressRez, the premier contact center for the Bed and Breakfast industry, and with the creation of Annette (formerly “Bella” by Travel Outlook), the first AI-powered voice bot for the hotel industry.

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ARTICLES

Travel Outlook

Using Guest-Led, Conversational AI to Transform Your Hotel Operations

As the hospitality industry rapidly evolves, one technology is emerging as a critical tool for improving guest experiences and streamlining operations: guest-led conversational AI.
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Travel Outlook The Premier Hotel Call Center™

Debunking common myths about AI: why human hotel staff are still irreplaceable

As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid advancement, misconceptions about AI's role in replacing human workers have...
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Travel Outlook, Omnichannel Telephony

Spokane Tribe Resort & Casino Partners with Travel Outlook to Elevate Guest Service Experience

Travel Outlook, The Premier Hotel Call Center™, proudly announces its latest partnership with Spokane Tribe Resort & Casino, a leading gaming and entertainment destination in the Pacific Northwest.
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Travel Outlook

Navigating the complex world of conversational AI – part 4

Over the past couple of months, we've explored the evolving role of conversational AI in hospitality, particularly focusing on Annette, The Virtual Hotel Agent™ by Travel Outlook.
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