eHotelier logo
John Smallwood
President

About John Smallwood:

A veteran in the hospitality industry, John has owned, developed, and managed hotels for many years.  After earning a BBA from New Mexico State University, he started his career with AT&T, gaining invaluable insight and experience in the early years of the data revolution.  His experience in technology and hospitality merged in his development of Travel Outlook, the world-class hospitality contact center.  More recently, he has branched out with the creation of ExpressRez, the premier contact center for the Bed and Breakfast industry, and with the creation of Annette (formerly “Bella” by Travel Outlook), the first AI-powered voice bot for the hotel industry.

Contact Details:

Company:

Location:

Travel Outlook

LinkedIn:

Connect

Website:

ARTICLES

Travel Outlook

Revolutionizing International Guest Interactions with Guest-Led Conversational AI

As the hospitality industry embraces new technological advancements, AI plays an increasingly pivotal role in enhancing guest experiences and streamlining hotel operations.
Read more
Travel Outlook

Travel Outlook and Larkspur Landing team up to redefine hospitality with personalized call center services

Travel Outlook, the premier hotel call center™, proudly announces a strategic partnership with Larkspur Landing, a collection of luxurious, all-suite hotels located throughout Northern California and the Pacific Northwest.
Read more
Travel Outlook

Using Guest-Led, Conversational AI to Transform Your Hotel Operations

As the hospitality industry rapidly evolves, one technology is emerging as a critical tool for improving guest experiences and streamlining operations: guest-led conversational AI.
Read more
Travel Outlook The Premier Hotel Call Center™

Debunking common myths about AI: why human hotel staff are still irreplaceable

As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid advancement, misconceptions about AI's role in replacing human workers have...
Read more