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Indiana Lee
Freelance Technical Writer

About Indiana Lee:

Indiana Lee is a writer and journalist from the Pacific Northwest, who has a particular interest in covering business and workplace issues, social justice and politics.

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ARTICLES

Key operational strategies to foster long-term guest relationships

Through careful consideration of guest expectations, purposeful staff training, and smart technology integration, hotels can build genuine connections that turn first-time visitors into lifelong guests.
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wellness

Integrating wellness throughout the hotel guest experience

People booking hotel stays now look for something beyond basic comfort. They want their entire stay to support their well-being, from restful sleep to healthy meals. When hotels build wellness...
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sustainable changes

3 sustainable changes that attract younger generations to your hotel

Given how cognizant younger generations are of climate issues, ensuring your hotel has features that align with their environmental ethics can be engaging. Not to mention, it offers significant benefits...
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loyal seasonal workers

Building a loyal seasonal workforce in your hotel

A strong, loyal seasonal hotel workforce is not an impossibility, even in the current hiring climate. By shifting management’s attitudes toward the seasonal workforce — and by introducing more agile...
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