Anna Randow
Partner & Director of Global Sales
Bookboost AB

About Anna Randow:

Anna brings the business forward by expanding the portfolio with innovative and forward-thinking hospitality brands. She’s a global citizen, a passionate traveller and a hotel nerd.

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Sweden

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ARTICLES

guest journey

8 best practices when implementing a guest journey in your hotel

As a hotelier, one of your main concerns must be to ensure your guests have a seamless experience throughout their journey. This will reduce frustrations not only for them but...
CRM

Do’s and don’t when implementing a CRM in your hotel for the first time

A Customer Relationship Management (CRM) system designed specifically for hospitality is a great addition to your hotel tech stack. Why? Because it is designed specifically for the hospitality industry to...

9 benefits of implementing a customer experience platform: insights from industry experts

The results of implementing a platform that is focused on the guest experience include improved guest satisfaction and loyalty, higher ratings and reviews, and increased revenue through repeat bookings and...

5 digital tactics to improve guest satisfaction

Customer satisfaction is a never-ending process, you need to take continuous action to meet your customer needs. By utilising these digital tools in the right way, you can enhance the...