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Thomas Zarikian
CEO of EB Hotels

About Thomas Zarikian:

Thomas Zarikian served on the Board of Governors for the Miami Beach Chamber of Commerce and is CEO of EB Hotels, part of the Eurobuilding Hotels Group, a small hotel chain with luxury properties in the US and South America. In 2021, Zarikian unveiled GuestHub, a Guest Experience Quality Control Solution that focuses on increasing ADR and Occupancy by improving guest satisfaction. GuestHub enables the guest to submit different requests through their personal device easily and intuitively without downloading an app, classifying, routing, keeping track, and alerting the staff when needed. GuestHub can handle open guest requests, issues, amenities, food and beverages, courtesy shuttle requests and tracking, guest parcels, lost and found items, real-time guest satisfaction, and more.

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Miami, United States

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ARTICLES

reputation management

Why hotels benefit from a proactive approach to reputation management

It’s now possible for hotels to use digital communications technology to intercept guest requests and reviews as they appear. Hoteliers can use this technology to shape their reputation rather than...
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Digitally connecting with guests onsite boosts service, satisfaction scores and more

Leveraging the hotel’s web-based Guest App to gauge satisfaction early in the guest journey will go a long way in improving net promoter scores and showing guests and staff that...
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