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Travel Outlook The Premier Hotel Call Center™

Travel Outlook The Premier Hotel Call Center™ has become the premier voice reservations team in hospitality.

About Travel Outlook The Premier Hotel Call Center™:

Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook is the leading voice reservations team in hospitality.  Travel Outlook’s valued client list includes Viceroy Hotel Group, Curator Hotel Collection, Outrigger Hotels, KSL Resorts, Springboard Hotels, Proper Hospitality Group, Pacific Hospitality Group, Atlantis, The Irvine Company, Catalina Island, and many others.  Travel Outlook increases sales conversion and creates effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue.

Annette (formerly “Bella” by Travel Outlook) is an AI-powered virtual call center agent that represents the next generation of voice assistants, and she is designed specifically for the Hospitality industry. Annette has been programmed using a breakthrough approach to digital voice assistants, a system built from human conversations. Using social media, chat forums, and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak. Annette can answer FAQs specific to your property, understand multiple languages, route calls, send follow up texts, and more.

BEST FOR:

Hotels, resorts

Contact Details:

Company: Travel Outlook The Premier Hotel Call Center™

Location: 

Founded: 

Website: http://www.traveloutlook.com

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FEATURES

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DEPLOYMENT

Cloud, On Premise

SUPPORT

FAQ, Chat, Email, Phone

TRAINING

In Person, Live Online, Documentation

ARTICLES

Travel Outlook

Travel Outlook renews Kennedy Training Network Certification for the 15th Consecutive Year

Travel Outlook, The Premier Hotel Call Center™, announced today that it has successfully renewed its Kennedy Training Network (KTN) Certification
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Travel Outlook

Travel Outlook: Guest-Led Conversational AI for Hotels sets a new standard for guest calls

At a Glance: Traditional hotel IVR systems are rapidly being replaced by conversational AI solutions that can answer guest questions, route calls intelligently
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Travel Outlook

Breaking language barriers and driving revenue with Travel Outlook and Annette

Today’s hotel guests expect fast, seamless communication — regardless of language. For hotels, that creates both a challenge and an opportunity: delivering personalized
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Travel Outlook

Travel Outlook’s Annette redefines the standard for hotel guest calls

Hotels are losing bookings when guest calls go unanswered or service teams are stretched too thin. Leading hotels are fixing this by combining guest-led conversational AI
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AUTHORS

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