Ask any front desk team where their day goes, and you’ll hear the same answers: switching between tabs, typing out the same check-in instructions, answering the same questions, arranging transfers over the phone.
None of it is difficult. It’s just constant. And it adds up to hours of manual work every single day, time that could go to the guests actually standing in the lobby.
This webinar is about getting those hours back.
Bookboost and Welcome Pickups are teaming up for a practical 40 minute session on how hotels automate repetitive work across the guest journey, from the first pre-arrival message to the moment the guest arrives at the hotel.
In this session, you’ll learn:
– Where front desk teams lose the most time, and which of those tasks can run automatically
– How to set up pre-arrival communication and digital check-in that shortens queues before they form
– How airport transfers can run without your team making a single phone call
– How to handle the human side: staff pushback on new tools, and what to do when things don’t go to plan
Panellists:
– Mark Evans, Sales Director at Bookboost
– Marios Alexandrou, Business Development Manager at Welcome Pickups
Moderated by Aris Apostolopoulos, Head of Marketing at Welcome Pickups
