In his new capacity, Mr Coughlin will manage day-to-day hotel operations and raise brand awareness to drive traffic to the hotel, including new staff training, best-in-class guest service, compliance, financial planning and revenue management. He will elevate the Live! brand through his leadership background in hotels within the four and five diamond segments, focusing on ensuring the effective execution of strategies to reflect the hotel’s luxury rating.ÊÊ
Mr Coughlin has worked with luxury properties nationwide for over 20 years. His most recent position was Director of Rooms at Caneel Bay Resort on the island of St. John, U.S.V.I. Additionally, he has held positions at a plethora of esteemed hotels, including the St. Regis Houston, The Elysian Hotel (now Waldorf-Astoria Chicago), The-Ritz-Carlton Philadelphia and The Hotel Hershey. Mr Coughlin also served at a private members club inÊChicago. He holds a Bachelor of Arts degree in Management from theÊUniversity of Illinois.
“With two decades in the industry, Brian has a proven track record of successful luxury hotel management and increased guest satisfaction,” saidÊBob Tedesco, SVP Operations and Asst. General Manager, Live! Casino & Hotel. “We are confident that his expertise, coupled with our prime location and all-inclusive gaming experience, will allow Live! Casino & Hotel continued growth as a market leader andÊMaryland’sÊnumber one tourist destination.”
The 17-story, 350,000-square-foot luxury Live! Hotel that connects to Live! Casino features 310 guest rooms, an event centre, 20,000-square-feet of meeting spaces, the Live! Spa, and David’s Ð a 24/7 dining establishment named after Cordish Companies’ ChairmanÊDavid Cordish. Located in the Arundel Mills Commercial District next to Arundel Mills Mall ÐÊMaryland’sÊtop tourist destination Ð Live! Casino & Hotel will offer guests an all-inclusive experience, including premier gaming entertainment at one of the country’s top commercial casinos, luxury accommodations and world-class customer service. It also is the first hotel to carry the Live! brand, renowned for its spontaneous and fun spirit.
