Within moments of entering your lobby, what your guests see and experience will not only give them a glimpse of the hotel’s atmosphere, but will also create certain expectations. Therefore, do not miss this chance to make the best first impression.
5 best practices in hospitality customer service
The level of service your customers receive could mean glory or disaster for your business and so should not be overlooked.
Top 5 hotel trends for 2014
Personalisation and localisation are just two of the noticeable and dramatic trends being adopted by hotels in all segments of the hospitality market this year.
